All products should be kept away from chemicals such as perfumes and creams and should not come into contact with water. It should be wiped with a clean cloth every time it is used to protect it from sweat. Handcrafted products are recommended to be used with care and attention. If the instructions for use are followed, there is no problem of darkening in the products.
How long is the warranty period of the products?
The product arrived small or large, can you help?
The product can be exchanged within 2 weeks. If you have been given an incorrect measurement or your finger size has changed outside of this process, you should order your product again.
Will the products I add to my cart run out?
Stock reservations are not made for the products you add to your cart. If you do not buy the product you added, there is a possibility that it will run out.
Do you have wholesale?
For cooperation on the subject, you can contact us at [email protected].
Do you have the option to pay at the door?
We do not have a payment option at the door. You can complete your shopping online by paying with a credit card or money order option.
when will my order be given to cargo?
After you create an order, your order is delivered to the cargo within 3 working days, depending on the stock status. Our gold products are delivered within 7 working days. Otherwise, you will be contacted.
When will I receive my order?
The process after the delivery of your order to the cargo may vary depending on the address information and the density of the cargo branches. With your tracking number sent to you, you can track your order from the web address of the relevant cargo company.
What are the exchange-return procedures?
The product return/exchange period is 14 days from the delivery date. Used products are not subject to return/exchange.
I shopped online, can I exchange or return in your stores?
Changes cannot be made from our stores for your online purchases. For the return process, you must send your package to our central address with the request you have created from the system.
My Product's Stone-Pearl Has Fallen, What Should I Do?
If you contact us via Whatsapp, your status will be reviewed and you will be informed.
The color of my product has changed, what should I do?
The reason for the color change in your product may be the chemical materials you use (cologne, cream, soap, acetone, perfume, etc.) and sweat. Changes cannot be made for products whose color has changed due to usage error.
The product I received is defective, what should I do?
You can contact us via Whatsapp. If you send your product to our address, you will be informed in detail about the situation by conducting the necessary research. After your notification, your product will be repaired, maintained or replaced with your consent.
I want to change the product I bought as a gift, what should I do?
If you send your product to our address with your order information within 14 days, we can provide support on the subject.
Under what conditions can repairs be made?